Built for Zendesk support teams

Keep your CX taxonomy
in sync with customer reality

CX Signal helps support teams classify tickets more consistently, review emerging topics faster, and manage taxonomy updates without losing visibility inside Zendesk.

Request early access →See product overview ↓
app.cx-signal.com
Coverage Overview
Category Gaps
Operational visibility for support ops
AI Classification
CATEGORY
Technical Issues
SUBCATEGORY
Login & Authentication
84%
category
78%
subcategory
Emerging Topics
Export workflow issuesneeds review
Authentication confusionrising
Workflow Signals
✉Digest summaryenabled
#Trend reviewenabled
◉Manual taxonomy reviewactive
Cleaner
ticket categorization
Faster
taxonomy updates
Better
trend visibility
Less
manual reporting friction
Product

Built for the full
CX operations workflow

One focused product for taxonomy owners, support leaders, and frontline teams that need cleaner support data.

◎
Admin Console
Live Taxonomy Management
Review emerging topics, update categories, and keep your support taxonomy aligned with what customers are actually asking about.
✦
Agent Sidebar
AI-Assisted Classification
Give agents a suggested category and subcategory directly in the Zendesk sidebar, with clear confidence guidance and easy manual override.
▲
Insights
Trend Visibility
Surface recurring topics, support spikes, and uncategorized gaps so CX, support, and product teams can react faster.
⬡
Zendesk Workflow
Built for Zendesk Teams
Designed around Zendesk workflows so support operations teams can improve consistency without adding friction for agents.
How it works

From setup to better visibility
with minimal workflow disruption

Step 01
⬡
Connect to your Zendesk workflow
Start with a Zendesk-focused workflow so teams can review and apply categories without leaving the tools they already use.
Step 02
◎
Review your taxonomy structure
Create categories, identify gaps, and make updates as support patterns evolve over time.
Step 03
✦
Use cleaner data to spot trends
Turn more consistent ticket categorization into better reporting, escalation, and operational awareness.
Pricing

Simple, transparent workspace billing

Structured for pilot teams now, with room to grow later.

MonthlyAnnual Save 20%
Starter
$49/ mo
Up to 10 agents · 1 workspace

For smaller teams piloting cleaner classification workflows.

✓Taxonomy editor
✓Agent sidebar suggestions
✓Coverage reporting
✓Basic trend visibility
✓Zendesk-friendly workflow
—Advanced alerts
—Extended reporting
—API access
Request access →
MOST POPULAR
Pro
$149/ mo
Up to 50 agents · 3 workspaces

For teams that want stronger visibility and more proactive CX operations.

✓Everything in Starter
✓Expanded trend monitoring
✓Coverage gap tracking
✓Operational dashboards
✓Workflow improvement suggestions
✓Priority onboarding
—SSO / SAML
—API access
—Custom exports
Request access →
Enterprise
$499/ mo
Unlimited agents · Unlimited workspaces

For larger organizations that need flexibility, scale, and deeper controls.

✓Everything in Pro
✓API access
✓SSO / SAML
✓Custom exports
✓Priority support
✓Dedicated onboarding
Request access →
Use cases

Built for teams that need cleaner support signals

Support Operations
Standardize categories, reduce manual inconsistency, and improve the quality of reporting across teams.
CX Leadership
Get clearer visibility into emerging issues, recurring pain points, and changes in customer demand.
Product & Engineering
Use better support data to identify patterns worth escalation before they become larger problems.

Interested in testing
CX Signal?

Join the early access list for Zendesk teams exploring better ticket categorization, taxonomy management, and trend visibility.

Private early access · Built for Zendesk workflows